Using Flo AI

Overview

Flo AI is Spendflo's built-in AI assistant — a conversational way to get answers and take action without digging through dashboards. It's one click away from the sidebar of your Home Page (My Hub); this article covers what happens once you open it.

Flo AI sits in the sidebar of My Hub — see the Home Page article for everything else on this screen.

The Flo AI page

Click Flo AI in the sidebar and you land on a clean chat screen greeting you by name, with a set of suggested prompts tailored to your recent activity — things like "Help me update the task," "What is pending on the approval?", or "Show me contracts linked to this request." Type your own question in the input bar at the bottom instead, or use the + icon to attach context and the mic icon to dictate.

The Flo AI page — suggested prompts adapt to your role and recent activity.

How Flo AI responds

Reference any record inline by typing @ — for example, asking Flo to "draft a renewal request for @salesforce-individual-license" pulls that exact record into the conversation instead of you having to describe it. While Flo works, you'll see a live "Thinking…" state so you know it's processing rather than stuck.

Referencing a record with @ and Flo AI's live "Thinking…" state.

Once Flo finishes, the response shows its reasoning trace ("Thought for 9s," expandable) followed by the actual answer — in this case, a pre-filled draft with the renewal term, pricing, and effective date already filled in, plus a clarifying follow-up question. Below the response, quick-action buttons let you continue directly — Continue to submit the request or Open Salesforce Supplier page in new tab — instead of leaving the conversation to go find them yourself. Like/dislike icons let you flag whether the response was useful.

A completed response — pre-filled data, a follow-up question, and quick-action buttons.

Asking Flo from anywhere

You don't have to leave the page you're on. Click Ask Flo in the top-right toolbar of any page — Contracts, Suppliers, Requests, wherever you are — and Flo AI opens as a sidebar alongside your work instead of taking over the screen.

The Ask Flo button (top right) opens Flo AI as a sidebar next to whatever page you're on.

The sidebar works the same as the full Flo AI page — same suggested prompts, same input bar. Click the + icon for more ways to shape your question: attach a file, pull in specific context, bring in an agent, or turn on Deep Research for a longer, multi-source analysis instead of a quick answer.

The + menu: attach files, add context, bring in an agent, or switch on Deep Research.

For example, attach a contract as context before asking your question, so Flo answers with that specific document in mind rather than a general query.

A file attached directly to the question — here, a renewal contract.

Flo doesn't always answer immediately — for a broad question like "What are my top spends?", it may ask a clarifying question first, with quick-reply chips like Show only above 50k to narrow things down. Pick one and Flo returns a formatted answer, in this case a ranked spend table with each vendor's category and amount.

Flo asks a clarifying question, then answers with a formatted table once you pick a follow-up.

Need more room to work with a long answer? Click the expand icon next to the sidebar's close button to open the same conversation in full-screen mode, with your chat history visible on the left — the same view as opening Flo AI directly from the sidebar navigation.

Expanding the sidebar conversation to full screen, with chat history on the left.

Getting help instead of data

If your prompt reads like a customer support question rather than a request for data or action, Flo AI recognizes this and responds differently — it shows how the issue can be resolved, and provides a link to the Help Center, or lets you open the Spendflo Support popup directly from the response.

Chat history

Every conversation is saved and grouped by when it happened — Today, Yesterday, Last Week, and Previous History — so you can pick up a earlier thread instead of re-explaining context. Click New Chat at the top of the history panel to start fresh.